SHF Quality Statement

Since 1999, St. Hope continues to offer innovative nonprofit healthcare producing high quality
patient care. Recently, St. Hope has implemented the Patient Centered Medical Home (PCMH) model where the patient is actively engaged in their healthcare producing optimal outcomes. PCMH model seeks to strengthen the physician-patient relationship through coordinated, holistic care and long-term healing relationships.

PCMH Definition

A Patient-Centered Medical Home (PCMH) is not a house or hospital, but rather an approach to providing comprehensive health care where the patient is intently engaged in their health care. St. Hope has become a medical home because we want to be the first place you think of for all your medical needs. Our goal is to serve you with high quality, culturally compassionate and accessible health care so that you get the care you need in a way that works best for you. As your healthcare provider, we are here to facilitate a personal partnership with you and your family to provide you with remarkable primary care services.

PCMH Benefits to the Patient

  • Strengthens the physician-patient relationship and fosters a personal relationship with your healthcare team
  • Eliminates episodic healthcare based on symptoms and illnesses and transforms into coordinated, whole person care
  • Enhances care through open scheduling, expanded hours, and fosters communication amongst patients, physicians, and staff

Joint Principles of the Patient-Centered Medical Home

Personal Physician – Each patient has an ongoing relationship with a personal physician trained to provide first contact and continuous, comprehensive care. In addition, your personal physician leads a team of individuals who collectively take responsibility for your ongoing care.

Whole Person Orientation – Your personal physician is responsible for providing all your
health care needs or taking responsibility for appropriately arranging care with other qualified
professionals. This includes care for all stages of life: acute care, chronic care, preventative
services, and end of life care.

Care is coordinated or integrated – Your physician and healthcare team will coordinate your
care with other elements of the health care system, such as subspecialty care, hospitals, home
health agencies, and nursing homes. They are also equipped to integrate this care with your
family and any public or private community services that you may currently use or that may be of benefit to you. Your Patient Centered Medical Home uses a vast array of information technology, registries, health information exchange, etc… to make sure you get the care you need when and where you need it.

Quality and Safety – By centralizing your care in one place, the potential for errors is minimized.
Moreover, by putting the focus on you, our patient, the quality of care is enhanced.
Enhanced Access to Care – Open scheduling, expanded hours and new options for
communication between patients, their personal physician and practice staff (e.g. web-based
patient portal) makes it easier and quicker to get the care you need

SHF’s Cultural Competency

SHF is a culturally diverse healthcare center. Not only does the staff represent many ethnicities that mirror the patient population, the healthcare team speaks several languages which include but is not limited to: Spanish, Portuguese, French, Vietnamese, and more.

Patient Agreement (English/Spanish PDF)

CLICK HERE to download the St. Hope Patient Agreement Form (English)
CLICK HERE to download the St. Hope Patient Agreement Form (Spanish)

Patient After-Hour Access To Medical Provider

TEXAS CITY CLINIC – 832.431.5162

Patient’s Health Record Access

CLICK HERE for information and access to Patient Health Records (Healow by eClinicalWorks)

Patient Educational Resource Links

  1. High Blood Pressure –
  2. Diabetes –
  3. HIV/AIDS –
  4. Obesity –
  5. Depression –
  6. Stroke –
  7. Heart Attack –
  8. Drugs Abuse –
  9. Sexually Transmitted Diseases –
  10. Nutrition –

Patient Medical Home Resource Links for PCMH